VOIP Service Providers in Singapore

Any new company that wants to grow must have communication that is clear, professional, and pleasant. A phone system is essential for every company in Singapore or abroad that desires to expand and succeed in this regard.

The best virtual phone systems give a small firm a competitive edge because of consumer-focused strategies. They are also referred to as IP PBX phone systems or Voice over Internet Protocol (VoIP) phone systems. For small businesses in Singapore, they are particularly useful because they can operate anywhere there is an internet connection with the least amount of hiccups and the most clarity for simple communication with both internal and external parties.

Voice over Internet Protocol (VoIP) in simple terms, is the making of voice calls through the Internet. VoIP has been gaining popularity and will eventually replace the analogue phone lines. VoIP offers many key benefits that is hard to ignore.. Calls are also easier to manage in terms of the call flow, assignment of calls and call audit as they leave a digital trail. Calls are also no longer restricted to desktop phones and can now be used via smartphones, tablets and PCs via softphone applications. This means that you no longer need to be deskbound and you can be away from the office, working from home, or just chilling at a café while waiting for your next appointment.

Why does your business need an IP Phone?

IP phone systems lower expenses in numerous ways, whether your company is based in Singapore or abroad. They can be easily incorporated into your current systems and don't require on-premises installations. As the name implies, all of these phone systems are virtual; thus they don't take up any actual space.

It has been proven that these devices minimize communication costs. The internet integration, as opposed to normal phone calls that are charged by the minute, results in these savings. You don't always require an on-site technician to add users, features, phone lines, or other things. You can quickly contact the helpline of your VoIP service providers in the unlikely case of a problem for solutions.

With VoIP, phone calls can be made anywhere to anyone in the world through the internet.

In Singapore, there are several VoIP service providers. Each offers similar range of communication services and are on monthly subscription model. At the end of the day, it comes down to quality of service and data coverage as the key requirement to make VoIP calls is internet access. Quality of service will impact the voice quality.

The 3 main telecommunications service providers that offers business communication solutions, including VoIP services are Singtel, Starhub and M1

Key Benefits of VOIP

1. Cost Savings. The cost savings are significant as calls, both domestic or international are reduced to local mobile data or free Wi-Fi.

2. Clear Digital Sound Quality - Being digital, the audio quality is much clearer than analogue telephone systems.

3. Ease of Adoption and Use – VoIP solutions can operate over existing PC and mobile phones using softphone applications that perform like a regular desk phone. It provides the user the flexibility and mobility not to be office bound and reduce the need to purchase telephone hardware. It is quick and easy to setup and use.

Advanced features

With the introduction of UC solutions that offer customers a host of powerful communication and collaboration tools ranging from text messaging, video conferencing on line and managing their phone systems. Large companies are especially keen to tap on these powerful UC features to have Call Flow, Auto Greeting, multi-party calls and call centres features to improve productivity and to lower their cost of communication.

The pandemic has convinced many organization that having any sort of digital productivity tools to leverage on technology is not a nice to have but a necessity to do better.

Features of VoIP Phone System


What You Can Do?

Call Management

Call forwarding, transfer, hold, and conferencing.

Automated Attendant

Manages calls, directs team members, and offers personalized greetings.

Call Recording

Record and store calls for later review.

Caller ID

Display caller information on incoming calls.

Call Analytics

Track call metrics like call volume and duration.


Voicemail-to-email transcription.


Organize group audio conferences with several team members at once.


Integrate with a variety of business tools to aid in caller tracking, storing information, and more.

Call Flipping

Transfer a call without interruption from one device to another.

Multi-location Support

Connect remote offices and locations.

Why Choose Hypercom as Your VoIP Service Provider?

In a sea of VoIP service providers in Singapore, finding the right one can be challenging. Here's what sets Hypercom apart:

Setup for Phone System

Get Fully Advanced Features

Technical Support

Customization Available

Cost Effective Solution

We offer a phone setup for your business.

You can benefit from fully advanced features to enhance customer service.

Whenever you need it, our dedicated technical support is ready.

We can customize your VoIP system to meet your specific business needs.  

With our VoIP phone system, you can save on communication costs. 

Therefore, choosing the right VoIP provider is important and it requires to make decisions based on the selection of the UC solution, price consideration, data coverage and the quality of service. Please contact Hypercom should you require free consultation with regard to your VOIP requirements. We have consultants standby to assist you.

Frequently Asked Questions (FAQs)

Are VoIP Phone Systems Beneficial For Small Businesses in Singapore?

Unlike traditional phone systems, VoIP phone systems don't require the setup of complicated equipment, making them ideal for small and new organizations. This voice solution in Singapore is also more affordable for businesses on a tight budget because you don't need any IT staff to run your VoIP phone system.

How Does VoIP in Singapore Work?

VoIP is entirely digital and cloud-based and it works like a standard phone system. This means consumers get a real VoIP phone number, but calls are routed through the provider's app to a computer, phone, tablet, or other device.