Unified Communication
Sangoma
VOIP, SIP Mobile, Cloud & UCaaS)
Unified communication (UC) is a must have business communication tool for all companies large, medium or small. It integrates the various communication methods and channels into a single platform to improve collaboration, productivity, and efficiency in the workplace. UC provides a seemless, integrated user experience across all devices and communication channels.
UC typically includes features such as instant messaging, video conferencing, voice calling, email, voicemail, and collaboration tools such as file sharing and whiteboarding. These features are integrated into a single unified platform that can be accessed from various devices, including computers, tablets, and smartphones.
Hyper Communications  currently distributes world leading digital UC brands such as Alcatel Lucent Enterprise and Sangoma. Each brand having their respective strengths provide digital upgrades to the aging analogue Voice PBX solution like Panasonic, NEC, Yeastar, Yealink,ShoreTel, Avaya and CISCO.
Depending on customer’s requirements Hyper Communications  has the expertise to upgrade their aged analogue Voice PBX with their existing analogue ISDN lines or to new digital SIP line. Customers who wish to use the familiar desk phones for Alcatel lucent, Sangoma or brands such as Yeastar, or can opt to use Softphones with their PC and mobile phones.
- Ideal for SME/ SMB
- Call Center Statistics Report
- Call Detail Recording Report
- CRM integration
- Zero Touch Provision
- End Point Manager Included
- Cloud-based solutions ready
Sangoma is a leading global Communications-as-a-Service (CaaS) provider that empowers businesses of all sizes to connect to people and processes that matter. Since its inception, Sangoma has been recognized as a trusted leader in the communications industry and continues to offer a stable, global presence, future-forward vision, and diverse portfolio of solutions, services, and support.
Sangoma has garnered several awards from significant industry analysts, such as the Gartner Magic Quadrant for UCaaS and the Frost and Sullivan Best Practices
Unified Communications and Collaboration Competitive Strategy Leadership Award.
Alcatel Lucent Enterprise
Alcatel-Lucent Enterprise (ALE) offers a range of Unified Communications (UC) and telephony solutions designed to enhance communication and collaboration within businesses. Here are some of ALE’s key UC and telephony offerings:
1. OpenTouch Suite: The OpenTouch Suite is ALE’s flagship UC solution that integrates voice, video, messaging, and collaboration tools into a unified platform. It enables organizations to streamline communication, improve productivity, and enhance collaboration across various devices and locations.
2. IP Telephony Systems: ALE provides IP telephony solutions that leverage IP-based technology to deliver voice communication over data networks. These systems support a wide range of endpoints, including IP phones, softphones, and mobile devices, and offer advanced features like call routing, voicemail, and conferencing.
3. Rainbow: Rainbow is ALE’s cloud-based UC platform that allows users to collaborate and communicate seamlessly across different devices and platforms. It offers features like instant messaging, voice and video calls, file sharing, and integration with third-party applications. Rainbow also supports hybrid deployments, allowing businesses to combine cloud and on-premises solutions.
4. Call Center Solutions: ALE offers call center solutions to meet the specific needs of customer service and support organizations. These solutions provide features like automatic call distribution (ACD), interactive voice response (IVR), call recording, and real-time monitoring to enhance customer interactions and agent productivity.
5. Mobile Integration: ALE’s UC solutions include mobile integration capabilities, enabling employees to access UC features on their mobile devices. This allows for seamless communication and collaboration while on the go, supporting remote work and Bring Your Own Device (BYOD) policies.
6. Collaboration Tools: ALE provides a suite of collaboration tools, including presence, instant messaging, audio and video conferencing, screen sharing, and document collaboration. These tools foster teamwork and improve productivity by enabling real-time communication and efficient collaboration among employees.
ALE’s UC and telephony solutions aim to provide businesses with reliable, flexible, and feature-rich communication and collaboration capabilities. By leveraging these solutions, organizations can enhance their internal and external communication, drive productivity, and improve customer experiences.
A Cloud-based Business Phone Solution Unifying Your Team and Connecting You with Your Customer, From Any Device, Anywhere.
Contact us today to learn how Hyper Communications can help you optimize your processes, enhance productivity, and stay ahead of the curve in the digital age.